Boosting Multilingual Customer Experience with AI-Powered Call Centre Solutions

Up to 70% of calls in South Africa happen in languages other than English, yet automated quality assurance tools are limited to English calls.

Manual review is often necessary, leading to missed information and compliance failures in multilingual call centres.

Vulnerable customers may not receive the support they need due to language barriers in South African call centres.

Botlhale AI's NLP tools support 11 South African languages and others spoken in neighbouring countries.

The company offers speech-to-text, text-to-speech, and language understanding models to transcribe, analyze, and extract insights from customer interactions.

Botlhale AI's expansion strategy involves following its clients into new territories in West Africa.

The company aims to scale its impact by opening access to its technology, allowing developers to build innovative solutions.

African languages will soon be supported at a high level of quality by language technologies, according to Thapelo Nthite.

Botlhale AI is committed to preserving African languages through digitisation and development of language models.

By supporting multiple languages, Botlhale AI is helping businesses to improve their customer experience and reduce the risk of missed information and compliance failures.