The Sanchar Saathi Mobile App has made significant strides in its six-month journey, achieving a remarkable milestone of 50 lakh downloads. The Ministry of Communications has announced this achievement, reflecting the growing acceptance and utilization of the app by Indian citizens. Recognizing the linguistic diversity of India, the Department of Telecommunications (DoT) has expanded the app’s accessibility to support 22 languages, including English and Hindi. This move aims to cater to a broader audience, ensuring that the platform remains inclusive and accessible to all. One of the key features of the Sanchar Saathi app is its reporting mechanism, which enables users to file reports directly from their call and SMS logs. This feature has been designed to simplify the process of reporting fraudulent calls and messages, allowing users to take swift action against potential threats. Since its launch, the Sanchar Saathi initiative has led to remarkable recoveries and disconnections. Over 5.35 lakh lost or stolen mobile handsets have been recovered, more than 1 crore unauthorized mobile connections have been disconnected based on citizen reports, and over 29 lakh mobile numbers have been deactivated due to flags raised through the Chakshu feature. The Sanchar Saathi Portal has witnessed an impressive 16.7 crore visits, reflecting the growing trust and confidence among citizens towards this digital platform. The success of the portal can be attributed to its citizen-centric approach, which encourages public participation and engagement. To further enhance security and prevent financial fraud, DoT has implemented the Financial Fraud Risk Indicator (FRI). This tool assesses and categorizes mobile numbers based on their association with financial fraud risk, enabling banks, NBFCs, and UPI service providers to take proactive measures to protect consumers. As a result, 34 financial institutions have frozen 10.02 lakh bank accounts/payment wallets and imposed debit/credit restrictions on 3.05 lakh accounts based on FRI ratings. This initiative demonstrates the Department’s commitment to safeguarding telecom infrastructure and user security. The Sanchar Saathi initiative embodies the spirit of Jan Bhagidari, which encourages citizen participation in governance. Reports submitted by users play a crucial role in preventing the misuse of telecom resources for cybercrime and financial frauds. The DoT’s swift action on these reports and the availability of status dashboards on the portal ensure transparency and accountability. To empower citizens to safeguard their telecom identity and take swift action against potential threats, the Sanchar Saathi Mobile App offers direct and convenient access to telecom security services. The app is available on both Android and iOS platforms, making it easily accessible to users. Key Features:
- Reporting mechanism for fraudulent calls and messages
- Support for 22 languages, including English and Hindi
- Recovery of lost or stolen mobile handsets
- Disconnection of unauthorized mobile connections
- Deactivation of mobile numbers flagged through the Chakshu feature
| Feature | Description |
| Financial Fraud Risk Indicator (FRI) | A tool that assesses and categorizes mobile numbers based on their association with financial fraud risk, enabling banks, NBFCs, and UPI service providers to take proactive measures to protect consumers. |
| Chakshu feature | A tool that flags mobile numbers that are vulnerable to cyber threats, enabling the DoT to take swift action against potential threats. |
The Sanchar Saathi initiative is a shining example of citizen-centric governance, where public participation and engagement play a crucial role in preventing the misuse of telecom resources for cybercrime and financial frauds. By empowering citizens to safeguard their telecom identity and take swift action against potential threats, the Sanchar Saathi Mobile App is making a significant contribution to the safety and security of the telecom ecosystem. The app’s success can be attributed to its innovative features and the DoT’s commitment to transparency and accountability. As the Sanchar Saathi initiative continues to grow and evolve, it serves as a beacon of hope for a safer and more secure telecom environment. Impact and Statistics:
- 50 lakh downloads in six months
- 16.7 crore visits to the Sanchar Saathi Portal
- 5.35 lakh lost or stolen mobile handsets recovered
- 1 crore unauthorized mobile connections disconnected
- 29 lakh mobile numbers deactivated due to Chakshu flags
The Sanchar Saathi Mobile App is a testament to the power of citizen-centric governance and the importance of public participation in maintaining a safe and secure telecom ecosystem. By leveraging the strengths of technology and engaging citizens in the governance process, the DoT has created a platform that is both effective and accessible. Call to Action:
The DoT urges all citizens to stay alert and make full use of the Sanchar Saathi platform to report suspicious telecom activities. By doing so, citizens can play a crucial role in preventing the misuse of telecom resources for cybercrime and financial frauds. Join the Conversation:
Share your thoughts and experiences with the Sanchar Saathi Mobile App on social media using the hashtag #SancharSaathi. Let’s work together to create a safer and more secure telecom environment for all.
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