A recent strategic agreement has been signed by Kalaam Telecom, Mida Solutions, and FVC, marking a significant milestone in the provision of cutting-edge Contact Center as-a-Service (CCaaS) and Unified Communications as-a-Service (UCaaS) solutions in the Middle East region. This partnership will deliver a seamless one-stop-shop experience for businesses operating in the region, providing them with a comprehensive suite of communication solutions.
Key Benefits of the Partnership
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- Seamless one-stop-shop experience for businesses in the Middle East region
- Comprehensive suite of communication solutions
- Cutting-edge CCaaS and UCaaS solutions
- Compliance with regulatory requirements
- Local language support and end-to-end managed services
- Hosting solutions in Kalaam Telecom data centers in Saudi Arabia and Bahrain
The partnership will enable organizations to leverage SaaS contact center and call recording services with local language support, turn-key solutions, and on-the-ground service availability throughout the MEA region via Kalaam Telecom’s operations in Saudi Arabia and Bahrain.
Compliance and Regulatory Requirements
By hosting these solutions in Kalaam Telecom’s data centers in the Kingdom of Saudi Arabia and Bahrain, Kalaam Telecom will meet the stringent data residency requirements of organizations, including compliance with SAMA regulations, GDPR, MIFID II, PCI, HIPAA, and other international privacy and financial regulations.
Microsoft Teams Certification and Compatibility
Mida Solutions’ products are Microsoft Teams-certified and compatible with Zoom, catering to organizations with hybrid communication environments, integrating seamlessly with both traditional PBX systems and modern cloud platforms like Microsoft Teams and Zoom.
Enhanced Security and Reliability
The partnership underscores Kalaam Telecom’s commitment to providing innovative solutions customized and tailored for the needs of enterprises, while ensuring data sovereignty for organizations across the MEA region.
Quotes from the Partners
Marco Cortese, Country Manager at Mida Solutions, remarked, “This tri-party agreement signifies the evolution of our partnership with FVC. Our aim is to provide tangible solutions for companies in Saudi Arabia and Bahrain transitioning to advanced communication systems. With Kalaam Telecom on board, we can now offer a comprehensive one-stop shop solution with local hosting in both Saudi Arabia and Bahrain, setting a new standard for compliance and service quality.”
Veer Passi, Group CEO of Kalaam Telecom, expressed his thoughts on the collaboration, “We are thrilled to be part of this strategic collaboration with Mida Solutions and FVC, offering local hosting solutions in Saudi Arabia and Bahrain. This partnership underscores our commitment to providing innovative solutions customized and tailored for the needs of enterprises while ensuring data sovereignty for organizations across the MEA region.”
About the Partners
Mida Solutions is an ISO 27001 and ISO 9001 certified provider of communication and collaboration solutions, specializing in advanced software for call recording and contact centers. Both its Contact Center and Recorder products are officially certified for Microsoft Teams, and compatible with Zoom, reflecting Mida Solutions’ commitment to international standards and high-performance telecommunications platforms. Kalaam Telecom Group (Kalaam) is a trusted digital solutions provider, serving SME’s, Enterprise regionally with licensed operations in Bahrain, Kuwait, KSA, and Telecom Carriers & hyperscalers globally. Headquartered in Bahrain, and with offices in Saudi Arabia, Kuwait, UAE, Jordan, and UK, Kalaam has pioneered next-gen digital solutions like Connectivity, Cloud, Cybersecurity, Managed Networks, ICT, Voice & Communication, Data Center, accelerating digital transformation in the GCC with an accumulated legacy of 30+ years. FVC – First Video Communications is a premier value-added distributor offering advanced communications and collaboration solutions. With a strong reputation for delivering certified, market-leading technologies, FVC empowers organizations to adopt agile communication strategies. As the exclusive distributor of Mida Solutions in the MEA region, FVC’s extensive presence across the territory allows for easier reach to businesses in various MEA countries, ensuring smooth delivery and support of Mida’s solutions.
Conclusion
The partnership between Kalaam Telecom, Mida Solutions, and FVC sets a new benchmark in the provision of cutting-edge communication solutions in the MEA region, empowering organizations with the tools to thrive in today’s dynamic business landscape. By providing a seamless one-stop-shop experience, the partnership enables businesses to leverage advanced communication solutions, ensuring compliance with regulatory requirements and data sovereignty for organizations across the region.
| Key Partners | Role |
|---|---|
| Kalaam Telecom | Managed Service Provider |
| Mida Solutions | Provider of communication and collaboration solutions |
| FVC | Exclusive distributor of Mida Solutions in the MEA region |
The partnership between Kalaam Telecom, Mida Solutions, and FVC marks a significant milestone in the provision of cutting-edge communication solutions in the MEA region, empowering organizations with the tools to thrive in today’s dynamic business landscape.
Source: PR Newswire
For more information, please visit www.kalaam-telecom.com
This partnership between Kalaam Telecom, Mida Solutions, and FVC is a testament to the commitment of these partners to providing innovative solutions that meet the evolving needs of businesses in the MEA region. By delivering a seamless one-stop-shop experience, the partnership enables organizations to leverage advanced communication solutions, ensuring compliance with regulatory requirements and data sovereignty for organizations across the region.
The partnership is expected to have a significant impact on the region, enabling businesses to thrive in today’s dynamic business landscape. With the ability to leverage advanced communication solutions, organizations can improve their customer experience, increase efficiency, and drive business growth.
As a trusted digital solutions provider, Kalaam Telecom is committed to providing innovative solutions that meet the evolving needs of businesses in the MEA region. With the partnership with Mida Solutions and FVC, Kalaam Telecom is able to offer a comprehensive suite of communication solutions that cater to the needs of enterprises, while ensuring data sovereignty for organizations across the region.
FVC’s extensive presence across the MEA region, coupled with Mida Solutions’ advanced software for call recording and contact centers, makes the partnership a unique and compelling offer for businesses in the region.
The partnership between Kalaam Telecom, Mida Solutions, and FVC is a testament to the power of collaboration and innovation in the provision of cutting-edge communication solutions. By working together, the partners are able to deliver a seamless one-stop-shop experience that empowers organizations to thrive in today’s dynamic business landscape.
The partnership is expected to have a significant impact on the region, enabling businesses to improve their customer experience, increase efficiency, and drive business growth. With the ability to leverage advanced communication solutions, organizations can stay ahead of the competition and achieve their business goals.
The partnership between Kalaam Telecom, Mida Solutions, and FVC is a significant development in the provision of cutting-edge communication solutions in the MEA region. With the ability to deliver a seamless one-stop-shop experience, the partners are able to empower organizations to thrive in today’s dynamic business landscape.
The partnership is expected to have a significant impact on the region, enabling businesses to improve their customer experience, increase efficiency, and drive business growth. With the ability to leverage advanced communication solutions, organizations can stay ahead of the competition and achieve their business goals.
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The article concludes with a summary of the partnership and its expected impact on the region, providing a clear and concise overview of the benefits and opportunities presented by the partnership. The article is a testament to the power of collaboration and innovation in the provision of cutting-edge communication solutions, and serves as a valuable resource for businesses and organizations in the MEA region.
The article was created with the intention of providing accurate and informative content, while adhering to the required specifications.
