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CallTypes
Sivers Semiconductors secures important deal to revolutionize telec
The agreement will enable the Indian government to acquire the necessary spectrum to support the rollout of 5G services in the country. The Indian Government’s 5G Spectrum Acquisition Agreement Background…
How virtual operators are transforming daily operations for residential HVAC businesses
The Human Touch: Why AI Can’t Replace Human Customer Service While AI has made tremendous strides in customer service, it still falls short in providing the emotional connection and empathy…
Superfast it: transforming business operations.
Superfast IT has worked with numerous clients across the UK, providing a wide range of services to suit their needs, from IT helpdesk support, to custom-built solutions. Their services include:…
SK Telecom launches new Nvidia powered cloud service GPUaaS
The service is designed to provide a scalable and flexible AI computing environment for businesses and developers. SKT GPUaaS: Revolutionizing AI Computing for Businesses SK Telecom has taken a significant…
US is investigating potential national security risks posed by internet routers used by millions
Chinese tech giant under US microscope for intellectual property theft and espionage concerns. Background The US government has been scrutinizing the activities of Chinese companies, particularly those in the tech…
Acd vs ivr: which technology secures more customer retention?
Understanding the Basics of ACD and IVR ACD and IVR are two distinct technologies used in call centers to manage inbound calls. They want to know how to fix their…
When should you NOT call 911 Here what officials say NBC4 Washington
911 call takers are trained to handle all types of emergencies, but they also have to deal with non-emergency calls that can be frustrating for them and the callers. The…
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Here are some key points about IVR analytics: Understanding IVR Analytics IVR analytics is a powerful tool that helps companies analyze and understand patterns and trends in customer behavior. By…
The great broadcast vs telecom showdown at TRAI OHD
Regulators clash over creative freedom and innovation in the broadcasting sector. The Debate Over Broadcasting Regulation The TRAI, which is responsible for regulating the broadcasting sector, had proposed a new…
Global Telecom Network Inventory System Market to Reach USD 12 32 Billion by 2030 Fueled by 5G IoT and AI Adoption
Telecom operators are investing in network inventory systems to manage their growing network assets and improve network efficiency. The increasing demand for network infrastructure and the need for improved network…
New qos norms: impractical and burdensome for telcos!
“The proposed QoS norms are not only impractical but also create a huge burden on telecom operators,” he added. The Proposed QoS Norms: A Closer Look The proposed QoS norms…
CallTower Empowers Business with CallTower Analytics Collaboration for Microsoft Teams
Unlocking the Power of Collaboration in the Modern Workplace with CallTower Analytics Collaboration for Microsoft Teams. This integration enables users to access key metrics and analytics directly within the platform,…