The new platform, called “Dispatch AI,” is designed to automate tasks, streamline workflows, and provide real-time insights into emergency situations. The system, developed by a company called “AI-Powered Solutions,” is already being used by other government agencies in Colorado and across the country. The system is designed to handle a wide range of emergency calls, including medical emergencies, fire emergencies, and police calls.
The new platform is expected to be a significant improvement over the current system, which is outdated and prone to technical glitches. The current system is also facing challenges with its ability to handle large volumes of calls, particularly during emergencies. The new platform will be able to handle a significantly larger volume of calls, allowing for more efficient and effective communication during emergencies. This will be particularly important during peak hours and during large-scale emergencies.
This technology utilizes AI-powered language translation to bridge the communication gap between businesses and their customers. The platform leverages AI to translate customer inquiries and responses, enabling seamless communication across language barriers. This technology is particularly beneficial for businesses operating in diverse communities, such as Colorado, where a large immigrant population necessitates efficient communication solutions.
Deb Szajngarten, Carbyne’s vice president of marketing, cited a 15 to 20-minute time savings per incident in New Orleans when the city implemented Triage technology. This is especially helpful, she said, when a car accident leads to an influx of redundant calls, taking dispatchers’ time away from other emergencies. Triage also enables text messaging which, as Brewer noted, provides an enhanced experience for constituents who are deaf or hard of hearing. Accessibility is a priority and a mandate for the state of Colorado, which has enacted a law directing government agencies to meet accessibility standards. The new platform’s ability to more accurately locate callers — within one meter of where they’re calling from, according to Szajngarten — also enables faster response times. Eighty-eight percent of 911 calls are made from a mobile phone, Brewer said, and sometimes the callers are moving. Better location data enhances response capabilities.
The platform enables one-way video calling from residents to the local authorities. This feature could be useful for resolving issues such as concerns about smoke from a controlled burn that is not an emergency.
More specifically, this deal, which involves cloud-hosted services, will enable emergency dispatch operations to receive what the statement called NG911 IP-based call routing and cloud-native emergency call handling. “Working with AT&T and ( Amazon Web Services ) has been instrumental in completely redesigning the 911 infrastructure to support future needs,” Amir Elichai, Carbyne CEO, said in the statement. “In this era of artificial intelligence advancements and rich data collaboration, it’s crucial to have a robust infrastructure capable of adapting to rapid changes.” (c)2024 Government Technology Visit Government Technology at www.govtech.com Distributed by Tribune Content Agency, LLC.
