The strike, which began on August 1, 2023, has significantly impacted the company’s operations and customer service. The main points of contention in the dispute are wages, benefits, and working conditions. AT&T has been accused of offering inadequate compensation and benefits, while the union representing the workers, the Communications Workers of America (CWA), has argued that the company’s proposed changes would negatively impact the workers’ quality of life. The strike has caused significant disruptions to AT&T’s operations, particularly in the areas of customer service, network maintenance, and installation.

The CWA has been demanding higher wages, better healthcare benefits, and improved working conditions. The union has been engaged in a series of strikes and protests across the country, demanding better treatment for its members. The union has been particularly vocal about the need for higher wages, arguing that the current wages are insufficient to meet the rising cost of living. The CWA has been pushing for a significant increase in wages, citing the rising cost of living and the need to attract and retain skilled workers. They argue that the current wage structure is outdated and does not reflect the value of their members’ contributions.