The Hawaii County Emergency Call Center in Hilo is a crucial component of the county’s emergency response system. It will serve as the primary dispatch center for emergency services, including police, fire, and ambulance services. The center will also handle non-emergency calls, such as reporting potholes or other public service requests.

However, due to unforeseen circumstances, the project has been delayed. The facility is designed to handle a high volume of calls, with a focus on customer service and technical support. It will be equipped with advanced technology, including artificial intelligence (AI) and machine learning (ML), to enhance customer experience. The call center will also feature a robust infrastructure, including high-speed internet, secure data centers, and redundant power systems. The facility is expected to create a significant number of jobs in the company and the local community. The company has committed to hiring local residents and providing training opportunities for those seeking employment.

1, 2023. This move was prompted by a series of issues that arose from the station’s location, including:

* **Proximity to a busy intersection:** The station’s location at the corner of Kilauea and Ponahawai streets placed it in close proximity to a busy intersection, leading to increased traffic congestion and safety concerns. * **Limited parking:** The station’s location also presented challenges with limited parking, making it difficult for fire and EMS personnel to access the station and respond to emergencies.