Understanding the Basics of ACD and IVRACD and IVR are two distinct technologies used in call centers to manage inbound calls. They want to know how to fix their issue,…
911 call takers are trained to handle all types of emergencies, but they also have to deal with non-emergency calls that can be frustrating for them and the callers.The High…
Here are some key points about IVR analytics:Understanding IVR AnalyticsIVR analytics is a powerful tool that helps companies analyze and understand patterns and trends in customer behavior. By leveraging data…
Regulators clash over creative freedom and innovation in the broadcasting sector. The Debate Over Broadcasting RegulationThe TRAI, which is responsible for regulating the broadcasting sector, had proposed a new set…
Altigen Communications (OTCMKTS:ATGN – Get Free Report) issued its quarterly earnings results on Thursday. The technology company reported $0.02 earnings per share (EPS) for the quarter, Zacks reports. Altigen Communications…
Telecom operators are investing in network inventory systems to manage their growing network assets and improve network efficiency. The increasing demand for network infrastructure and the need for improved network…
“The proposed QoS norms are not only impractical but also create a huge burden on telecom operators,” he added.The Proposed QoS Norms: A Closer LookThe proposed QoS norms aim to…
Unlocking the Power of Collaboration in the Modern Workplace with CallTower Analytics Collaboration for Microsoft Teams. This integration enables users to access key metrics and analytics directly within the platform,…
Market competition erodes profitability, deterring foreign investment in India's telecom sector. The decline in FDI is attributed to the increasing competition in the market, which has led to a decrease…
Proactive customer support is the future of customer service. The Evolution of Customer Support: From Reactive to ProactiveThe way businesses approach customer support has undergone significant transformations over the years.…