This move comes as the government seeks to improve the quality of service and ensure that consumers are not exploited. The new regulations, which were announced in June 2023, are part of a broader effort to regulate the telecommunications sector and ensure fair competition. The government has also introduced a new licensing regime for mobile network operators (MNOs) and a new framework for the regulation of internet service providers (ISPs). The fines for poor service are designed to incentivize MNOs to improve their service quality.

This means that penalties will be more targeted and proportionate.”

Mandiveyi further explained that the new regulations will also streamline the regulator, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), by reducing the number of licenses required for different types of services. This will simplify the licensing process for businesses and make it easier for them to access the market. The new regulations, which were introduced in 2023, are aimed at improving the quality of service and promoting competition in the telecommunications sector. They are also intended to ensure that the sector is more transparent and accountable.

* Zimbabweans are dissatisfied with their telecommunication services. * Starlink is a satellite internet company owned by Elon Musk. * Starlink offers high-speed internet access, low latency, and affordability. * Starlink has a presence in several African countries.