Zoom targets India B2B sector with voice service Digital Platforms and Services

The Rise of Cloud PBX in India

The Indian telecommunications market has witnessed significant growth in recent years, driven by increasing demand for digital transformation and cloud-based services. One of the key trends in this space is the adoption of cloud PBX (Private Branch Exchange) services.

The Rise and Fall of Zoom Video Communications

A Brief History

Zoom Video Communications, a leading video conferencing platform, has experienced a meteoric rise to fame during the Covid-19 pandemic. Founded in 2011 by Eric Yuan, the company’s initial focus was on providing high-quality video conferencing solutions for businesses. However, it wasn’t until the pandemic hit that Zoom’s user base and valuation skyrocketed.

The Pandemic’s Impact

The Covid-19 pandemic brought the world to a standstill, forcing people to work from home and rely on digital communication tools. As a result, Zoom’s user base grew exponentially, with the platform’s daily active users increasing from 20 million in December 2020 to over 400 million in April 2021.

Unified comms features enable seamless team collaboration and communication.

Unified Communication Features

Zoom’s unified comms features are designed to provide a comprehensive platform for team collaboration and communication. The platform offers a range of tools and functionalities that cater to different communication needs, including:

Video conferencing

Audio conferencing

Chat

Screen-sharing

These features enable teams to communicate effectively, share information, and collaborate on projects in real-time.

Seamless Integration

One of the key benefits of Zoom’s unified comms features is the seamless integration with the rest of the Zoom Workplace. This means that users can easily switch between different communication modes, such as video, audio, and chat, without having to log in or out of the platform. For example, a user can start a video meeting, and then seamlessly switch to a chat conversation with a colleague.

Voice AI Revolutionizes India’s Voice Sector with Advanced Features and Capabilities.

PSTN services are limited in their capabilities and are not ideal for the voice sector.

The Limitations of PSTN Services

PSTN services are limited in their capabilities and are not ideal for the voice sector. They are primarily designed for traditional voice calls and do not offer advanced features such as:

Call recording and transcription**

Language translation and interpretation**

Real-time transcription and captioning**

Integration with other business systems**

These limitations make PSTN services less suitable for the voice sector, which requires more advanced features and capabilities.

The Rise of Voice AI and Zoom

Zoom, a leading provider of video conferencing and communication tools, has been at the forefront of the voice AI revolution. With its advanced features and capabilities, Zoom has been able to transform the way businesses communicate and collaborate.

Key Features of Zoom

Content generation for whiteboards and events**

Translation and transcription services**

Call summaries and recording**

These features have made Zoom a go-to solution for businesses looking to upgrade their communication and collaboration tools.

The Impact of Zoom on India’s Voice Sector

The rise of Zoom and other voice AI providers has had a significant impact on India’s voice sector.

The Rise of Zoom: A New Player in the Indian Telecommunications Market

The Indian telecommunications market has witnessed a significant transformation in recent years, with the rise of new players and the decline of traditional ones. One such player that has been making waves in the industry is Zoom, a relatively new entrant in the market.