Category
CallTypes
DC Warmline launches for easier access to social services
The new call center will be able to handle a large number of calls simultaneously, thanks to its advanced technology and highly trained staff. The Benefits of the New Call…
The Rise of Contact Center Software Market : A 109 7 billion Industry Dominated by Tech Giants NICE Israel IBM US Genesys US MarketsandMarkets
The market is expected to experience significant growth due to the increasing adoption of cloud-based contact center solutions and the need for businesses to improve customer experience. The Rise of…
AT T Introduces New Feature to Show Why Businesses Are Calling TechStory
See the caller’s reason before answering, giving you more control over your calls. TransUnion is a leading provider of credit and identity verification services. The Branded Call Display Feature AT&T…
Safaricom marks its 20th anniversary launches new campaign dubbed Twende Tukiuke
Celebrating 20 Years of Growth and Innovation Safaricom has come a long way since its inception in 2000. The company has grown from a small startup to a leading telecommunications…
Tariff hike : CSOs suspends protest after meeting with NCC
NCSCN suspends protest over telecom tariff hike, opting for dialogue and advocacy instead. Background The National Civil Society Council of Nigeria (NCSCN) is a coalition of civil society organizations (CSOs)…
Calling a customer Brands can now display reason for call
Brands are stepping up to provide more transparency and visibility to consumers with the introduction of Call ID. This feature, called “Call ID,” was initially available to a limited number…
PATH Crisis Center to transition away from 211 call service in July
The PATH Crisis Center will continue to provide other services, including counseling, advocacy, and support groups. The History of PATH Crisis Center The PATH Crisis Center has been a vital…
Drive down data cost grow cybersecurity fund ACDT urges
Overcoming Africa’s Digital Divide to Unlock Economic Growth and Development. The Need for Digital Transformation in Africa The African continent is at a critical juncture in its digital transformation journey….
Phone Calling Cost in India Drops by 94 Since 2014 : Telecom Minister Jyotiraditya Scindia
The reduction in call rates has been attributed to the increasing competition in the telecom industry, which has led to a decrease in the prices of mobile phones and data…
The Rise of Contact Center Software Market : A 109 7 billion Industry Dominated by Tech Giants NICE Israel IBM US Genesys US MarketsandMarkets
The market is expected to experience significant growth due to the increasing adoption of cloud-based contact center solutions, the need for omnichannel customer engagement, and the growing importance of artificial…
Telenor Norway Launches Nationwide Call Protection Service to Safeguard Consumers Against Spam and Fraud
Introduction The world of telecommunications has undergone significant transformations in recent years, with the rise of smartphones and the proliferation of mobile devices. As a result, the number of calls…
Crores attend Maha Kumbh but no call drops or slow internet
The Maha Kumbh Mela is a massive Hindu festival that takes place every 12 years, attracting millions of devotees from across the nation. The event is a significant milestone in…