Simple2Call, a US-based Contact Center-as-a-Service (CCaaS) provider, has entered the Indian market with its AI-powered, private cloud-hosted Contact Center Suite (CCS), designed to meet the evolving regulatory and operational demands of the country’s growing contact center industry. The launch comes amidst rising enforcement by the Department of Telecommunications (DoT), which has imposed penalties and issued shutdowns to vendors offering unlicensed telecom and contact center services. In August 2024, several Indian businesses faced communication blackouts lasting up to 10 days due to vendor non-compliance, highlighting the business risk of relying on loosely regulated or unlicensed CCaaS platforms. Compliance is Key
Simple2Call offers a compliance-first platform, which aligns with the increasing need for enterprise IT and operations leaders to ensure telecom infrastructure is not only scalable but also fully aligned with legal, IT Security and Data Privacy frameworks. The company holds a valid Unified License – Virtual Network Operator (UL-VNO) and contributes the required 8% license fee to the Indian government, demonstrating its commitment to regulatory compliance.
- Omni channel routing, AI automation, digital engagement, and real-time analytics are integrated into the platform.
- The platform is designed to abstract the complexity of managing separate IT, telecom, and software layers.
- Data security and compliance are built into the core architecture, with certifications including ISO 27001, ISO 27701, and PCI DSS.
The Contact Center Suite (CCS) is built on a proprietary stack, not an open source software. It is hosted on a private cloud and offers enterprise-grade protection for sensitive data across industries such as banking, insurance, IT services, and BPOs. Data Security and Compliance
Simple2Call’s platform prioritizes data security and compliance, ensuring enterprise-grade protection for sensitive data. The company has obtained certifications such as ISO 27001, ISO 27701, and PCI DSS, which demonstrate its commitment to data security and compliance.
| Key Features | Enterprise-grade data security and compliance |
| Data Protection | ISO 27001, ISO 27701, and PCI DSS certifications |
| Security Measures | Regular security audits and vulnerability assessments |
Real-World Benefits
Simple2Call’s platform has already delivered significant benefits to its early adopter customers. A private bank saw a 15–20% rise in debt recovery, while a leading BPO reported 30% improvement in call connect ratios. An IT services firm cited 40% reduction in technology costs, and an insurance provider achieved 30% savings in operating expenses while scaling call volumes by 20%. Support and Success
Simple2Call offers a dedicated enterprise support model, including 24/7 phone, email, and chat support, as well as a tailored customer success program for large accounts. The company also offers priority response and proactive service reviews to ensure seamless customer support. CEO’s Vision
“Over 40+ years, we have created a proven global track record of delivering what we promise,” said Hemant R. Patel, Founder and CEO of Simple2Call. “Contact center systems are no longer just communication tools they are part of a broader CX and compliance strategy. The regulatory landscape requires platforms that can keep pace not only with customer expectations but also with telecom and data privacy governance.” he added. Gartner’s Forecast
Gartner forecasts that by 2026, 60% of large organizations will adopt cloud contact center platforms that prioritize regulatory compliance and AI integration, a shift that mirrors current enterprise priorities in India. As regulatory oversight tightens and customer interaction volumes continue to grow, the demand for secure, compliant, and AI-enabled platforms is expected to accelerate. A Single-Partner Solution
Simple2Call aims to offer a single-partner solution that addresses both operational efficiency and regulatory alignment. With its CCS platform, the company is committed to providing a comprehensive and secure contact center solution that meets the evolving needs of Indian businesses. “We are excited to bring our proven solution to the Indian market and help businesses navigate the complexities of regulatory compliance and AI adoption,” said Patel.
“Contact center systems are no longer just communication tools they are part of a broader CX and compliance strategy. The regulatory landscape requires platforms that can keep pace not only with customer expectations but also with telecom and data privacy governance.”
— Hemant R. Patel, Founder and CEO of Simple2Call
- The CCS platform is designed to provide a scalable and secure solution for Indian businesses.
- The platform is built on a proprietary stack, not an open source software.
- Simple2Call holds a valid Unified License – Virtual Network Operator (UL-VNO) and contributes the required 8% license fee to the Indian government.
Key Benefits of Simple2Call’s CCS Platform
- Enterprise-grade data security and compliance
- Scalable and secure solution for Indian businesses
- Proprietary stack, not open source software
- Valid Unified License – Virtual Network Operator (UL-VNO) and 8% license fee contribution to the Indian government
Why Choose Simple2Call’s CCS Platform?
- Regulatory compliance and data security
- Scalability and flexibility
- AI-powered automation and digital engagement
- Real-time analytics and insights
Achieving Compliance and Efficiency
Simple2Call’s CCS platform is designed to help businesses achieve regulatory compliance and operational efficiency. With its proprietary stack and enterprise-grade data security, the platform provides a scalable and secure solution for Indian businesses. Case Studies
Simple2Call has already delivered significant benefits to its early adopter customers. A private bank saw a 15–20% rise in debt recovery, while a leading BPO reported 30% improvement in call connect ratios. An IT services firm cited 40% reduction in technology costs, and an insurance provider achieved 30% savings in operating expenses while scaling call volumes by 20%.
- A private bank saw a 15–20% rise in debt recovery.
- A leading BPO reported 30% improvement in call connect ratios.
- An IT services firm cited 40% reduction in technology costs.
- An insurance provider achieved 30% savings in operating expenses.
Conclusion
Simple2Call’s CCS platform is a comprehensive and secure solution that meets the evolving needs of Indian businesses. With its regulatory compliance, data security, and AI-powered automation, the platform provides a scalable and flexible solution for businesses looking to achieve operational efficiency and regulatory alignment. As the demand for secure, compliant, and AI-enabled platforms continues to grow, Simple2Call is well-positioned to capitalize on this trend and provide a single-partner solution that addresses the complex needs of Indian businesses.
