Tragedy struck Cairo’s telecommunications data center on Monday, resulting in the loss of four lives and leaving at least 22 workers injured. The devastating incident occurred at a facility operated…
Simple2Call, a US-based Contact Center-as-a-Service (CCaaS) provider, has entered the Indian market with its AI-powered, private cloud-hosted Contact Center Suite (CCS), designed to meet the evolving regulatory and operational demands…
Yeastar, a renowned leader in Unified Communications, has unveiled a groundbreaking feature for its P-Series Phone System: the Call Flow Designer. This innovative tool empowers businesses to craft advanced, multi-step…
“Telecom is the digital backbone of every other sector and treat it as such in our fiscal policies.” A recent proposal by the IT and Telecom sector to the government…
Revolutionizing IoT Connectivity with 5G Advanced Canadian telco Rogers Communications has begun rolling out Ericsson’s 5G Advanced RedCap software on its national network, marking a significant milestone in the country’s…
The Namibian authorities have identified digital transformation as a crucial pillar to support socio-economic development. However, the country still grapples with a significant digital divide. To address this challenge, the…
The promise of a recorded call being made for “quality purposes” is a reassuring one, but for millions of South Africans, this assurance comes with a caveat – the majority…
The global customer support software market is expected to grow from USD 2,706 million in 2023 to USD 8,859.7 million by 2030, at a Compound Annual Growth Rate (CAGR) of…
The Challenges of Crisis Communication • Sudden spikes in customer inquiries • Long call queues • Frustrated customers looking for real-time updates • Damage to reputation and trust During service…
In a significant move, Emirati telco du is set to launch a state-of-the-art hyperscale data center in the United Arab Emirates (UAE), marking a major step forward in the country’s…